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Critical Incident Response
This is the phone number for a critical incident response only and goes direct to PeopleSense by Altius.
For Altius Group general enquires, please contact us or call us at 1800 258 487 during business hours.
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Manager Assistance Program
Workplace managers and supervisors gain access to our clinical and organisationally-trained psychologists for support dealing with the mental health, resilience and wellbeing of their employees. Our MAP provides vital support for issues ranging from managing difficult behaviours, performance and stress management to organisational change and redundancy support.
What is a Manager Support and Assistance Program?
Our Manager Assistance Program (MAP), which forms part of the Employee Assistance Program (EAP), helps workplace managers and supervisors deal with issues, such as:
- Concerns about an employee’s fitness for work
- Performance management
- Organisational change
- Managing difficult behaviours
- Retrenchment/redundancy/career transition
- Workload
- Stress management and work life integration
- Enhancing resilience
As part of both the MAP and EAP, PeopleSense by Altius psychologists are available to employees 24 hours per day, 7 days a week for emergency situations, including critical incidents.
PeopleSense provides access to our most senior, experienced, registered psychologists who all have counselling, supervisory and consultancy experience. Sessions are usually 30-45 minutes in duration and follow up appointments are available with the same psychologist.
Our Approach to Manager Support and Assistance
Our approach is friendly, caring and focused on practical solutions. As a result of understanding the importance of dealing with issues as they arise, our psychologists offer swift availability for appointments and respond immediately to critical incidents and trauma, with in person face-to-face, telephone or virtual face-to-face appointments available.
We are proud of the close relationships we develop with our clients and customers – we take the time to understand and appreciate an organisation’s culture so that we can provide relevant advice and deliver tailored solutions to our clients.
FAQs
What Services Are Offered to Assist with Manager Support?
- Assisting staff to manage organisational change
- Redundancy and outplacement support
- Managing highly distressed, or traumatised employees
- Concerns related to significant mental health issues, such as self-harm and suicide
- Education related to common mental health issues, such as depression and anxiety
- Developing resilience in teams or with individuals
- Fitness for work related issues
- Performance management
- Managing difficult employees
Why Would I use the MAP?
Managers and supervisors are regularly faced with challenging and emotional situations and have to make decisions that will affect employees’ lives. Being senior in a company does not always make these decisions easy. Managers and supervisors need support too.
How Do I Get Involved in the Manager Support and Assistance Program?
Simply telephone PeopleSense on 1300 307 912 to arrange a suitable time for discussion. Often these discussions can commence on the day of inquiry.
How Can Managers Best Support Their Teams?
There are some key attributes shared by successful people managers. You can best support your teams by providing a safe working environment, communicating effectively, monitoring the health and welfare of your team, addressing performance issues appropriately, and operating within your organisations policies on OH&S.
MAP is available to help you enhance your leadership skills and tailor your approach to best support your team
Contact Us
1800 258 487